Customer Behaviour Decoded

SWL’s Customer Analytics solutions enable you to discover more about your in-store customers than ever before. Find out more about our solutions today.

Customer Sentiment - CCX
Customer Feedback & Sentiment

SWL’s CCX is a next generation customer feedback solution. CCX enables in-moment feedback across a diverse customer population, helping companies foster a deep understanding of customer needs.

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Footfall Analytics & Customer Behaviour

SWL’s CustomerCensus solution is a cutting-edge, smart camera system that performs detailed footfall analytics and decodes customer behaviour on-site in real-time. Powered by retail experts, it illuminates the dark data of the customer journey.

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Powering data-driven decisions to deliver measurable improvements

SWL’s CustomerCensus solution harmonises people, process and technology to deliver sustainable benefit. Operators can act with certainty, knowing precisely when, where and how to act to improve performance, profitability and customer experience.

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Leverage real-time customer feedback to enhance the customer experience and drive innovation

Real time customer insights help uncover burning issues within your operation, enabling you to drive innovation and action that improve the customer journey. SWL’s CCX dives deep into the “why” behind customer feedback, providing much needed clarity on specific improvements customers want to see.

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